Automate Ticket Workflow Process, Improve IT Help Desk Efficiency

  • Automate every step of the ticket life cycle right from categorization to technician assignment by using business rules.

  • Make sure that no ticket is left unassigned by automatically assigning tickets to technicians based on round robin or load balancing auto assign models.

  • Communicate better with end users with automated notifications that use custom email templates.

  • Reduce the rate of repeat incidents by defining closure rules to ensure effective resolution.