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Automate Ticket Workflow Process, Improve IT Help Desk Efficiency
- Automate every step of the ticket life cycle right from categorization to technician assignment by using business rules.
- Make sure that no ticket is left unassigned by automatically assigning tickets to technicians based on round robin or load balancing auto assign models.
- Communicate better with end users with automated notifications that use custom email templates.
- Reduce the rate of repeat incidents by defining closure rules to ensure effective resolution.